PENDANT ARMOR FAQs
I cannot order Pendant Armor® for my specific pendant. The icon is “greyed out” on the shopping tab.
Inventory for that particular model has been exhausted. Please check back shortly for additional quantities.
Are there installation instructions?
Yes — Please see the individual product page to find the specific installation instructions (a hard copy is also included with each Pendant Armor® shipment).
Can I get quantity discounts?
Yes — purchases of 100-pcs (or more) of one-specific model Pendant Armor® bumper are eligible for quantity discounts. Please email your request for quantity discounts to email@example.com. An individual quote will be provided.
I am an integrator/distributor. Can I get distribution pricing?
Yes — integrators and distributors are eligible for quantity discounts. Please email your request for integrator/distributor pricing to firstname.lastname@example.org. A quote will be sent directly to you.
Will you custom-brand Pendant Armor® with my logo?
Yes — for a discussion of co-branding opportunities, please submit your request to email@example.com.
How do I know if my application is suitable for Pendant Armor® protection?
Please refer to the chemical compatibility link provided at the top of the page. Santoprene™ is widely used in automotive “under hood” applications. It is routinely exposed to aggressive chemicals. Refer to your MSDS documentation for a list of chemicals in your specific application(s).
Are your Pendant Armor® bumpers “silicone free?”
Yes, Santoprene is inherently silicone-free, and Pendant Armor® bumpers are manufactured in a facility that utilizes 100% silicone-free release agents.
Are Pendant Armor® bumpers available in colors other than black?
Yes. Contact firstname.lastname@example.org for more details.
How do I know if Pendant Armor® is effective?
What is your warranty for Pendant Armor®?
We offer a 30-day replacement warranty for any Pendant Armor® product that is defective. Please note: incompatible chemical exposure is not covered under warranty. It is the buyer’s responsibility to confirm suitability for any application using the chemical compatibility link provided. Click here for the product Limited Liability Statement.
Does Pendant Armor® protect my teach pendant from all possible damage scenarios?
No — Even the most effective bumper design cannot protect from all possible damage scenarios. Furthermore—were anyone to make this claim, we believe it would only encourage abuse of the product. As such, Roboworld Molded Products, LLC does not make any claim to repair, replace or otherwise compensate users for consequential damages to the pendant arising from the use of our protective bumper. Please see our product Limited Liability Statement for additional information.
My local safety regulations require additional access to the E-Stop button. Can I modify your bumper to meet these requirements?
Yes. Pendant Armor® bumpers are designed to comply with ISO 13850 standards for access to the E-Stop button. In addition, we have deliberately molded cutting guidelines around E-Stop buttons for those customers who may have more-restrictive (local) standards in place. A utility knife may be used to reduce the height of the E-Stop brow. By doing so, you may reduce the bumper’s effectiveness to protect your pendant.
I don’t see Pendant Armor® offered for my teach pendant. Will you develop product-specific protection for my teach pendant or controller?
Yes. Please contact email@example.com to start the discussion.
How long have you been in business?
Roboworld® was founded in 1993 to serve the EXTREME MANFUACTURING ENVIRONMENTS with bespoke protective Robosuits®. For more information click here. Pendant Armor® was introduced in 2015. Roboworld Molded Products, LLC was incorporated in 2016.
Where are Pendant Armor® bumpers manufactured?
We manufacture Pendant Armor® bumpers across the globe to meet specific market needs. All Pendant Armor® bumpers are finished, washed and packaged in the USA.
Can I use my existing cradle once my pendant is protected with a Pendant Armor® bumper?
Not always. In some instances, the OEMs cradle will accommodate a “bumpered” pendant. In those cases where it will not — Roboworld Molded Products, LLC offers cradle adapters for your use at very modest cost. Refer to your specific make/model on the shopping tab for additional information.
Are Pendant Armor® bumpers removable?
Yes. No adhesives, tapes or other bonding agents are required to hold the bumper in place. Optional components (such as non-slip feet) must be adhered to the bumper, but are removable with minimal effort, and impart no damage to the pendant itself.
Do you offer individual replacement parts for my pendant or bumper?
Yes. Cable wraps, replacement hangers, screen protectors, non-slip feet and other accessories may be ordered individually for your specific make/model.
I have a warranty claim. Who do I contact?
Email firstname.lastname@example.org or call +1 (513) 720-6900.
I have a question not found here. Who can I contact for more information?
Please contact email@example.com for additional information.